Handling Difficult People and Conversations
This 1 day workshop will take delegates through the tools and skills required to deal with conflict and people who are behaving in a difficult manner.
These people and situations present regular and significant challenges to managers as well as team productivity and require skill to resolve effectively and efficiently.
Tools to manage your reactions and negative emotions
Tools to de-fuse a situation
How to build rapport
Effective Questioning Skills
Assertiveness
Benefits to the Individual
- Confidence to resolve difficult situations
- More team cohesion
Benefits to the Company
- Better team morale
- More confident managers
- Less time spent on conflict
Course Duration
1 days
Sounds Good?
Our private in-company courses are designed exclusively for your team, tailored to your goals, and delivered on your terms. Get in touch to explore how we can create a programme that drives real results for your organisation.
Address
Gleneagles House, Verongate, Derby, DE1 1UP